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Return to shopFAQ’s
Shopping Information
Yes, you can save your favorite products to your wishlist by clicking the “Add to Wishlist” option. This allows you to view and purchase them later with ease.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept multiple secure payment options including Debit Cards, Credit Cards, UPI, Net Banking, and other trusted online payment gateways.
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
Due to the nature of medicines and health-related products, we do not accept returns once the product has been delivered. However, returns are accepted only in cases where the product is damaged, expired, or incorrect at the time of delivery.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
If the return is approved due to our error (damaged, expired, or wrong item), we will bear the return shipping cost. In other cases, return shipping charges may be borne by the customer.
Yes, exchanges are possible only for damaged, expired, or incorrect products, subject to verification. Exchanges are not available for opened, used, or correctly delivered medicines due to safety and hygiene reasons.